Order tracking
Text message updates
How you sign up, what you receive, and how to stop.
Who sends these messages
Order updates for Liv Bespoke clients are sent by Comelse (SIREN 501596738), 48 avenue de Perpignan, 66280 Saleilles, France, which operates the Liv Bespoke order tracking system. Messages come from our toll-free number +18448751626. This is a customer-care programme for people who have placed an order: there is no marketing, and no message is ever sent to a number that did not ask for one.
More about the operator: https://www.comelse.com
How you sign up
Text updates are offered in person and out loud, at the Liv Bespoke boutique, when you place a made-to-measure order. There is no web form and no imported list. A member of staff asks you, in these words:
“Would you like to receive text updates about your order? We would send one text with a private link to your order page, then a short text at each new step - four to eight in total, until delivery. They come from the Liv Bespoke toll-free number, +1 844 875 1626. Message and data rates may apply, and you can reply STOP at any time to stop them. Saying yes is not required to place your order. May I have the mobile number you would like us to use?”
If you say yes, the member of staff writes the mobile number you gave onto your order and records your choice of updates in our tracking system:
Client updates by
Options: Email · Text message · Email + text. Nothing is sent unless you asked for it.
We never sign anyone up without that spoken request, and we never buy, rent or import phone numbers.
What you receive
Messages are about your own order only: one text with a private link to your order page when tracking starts, then one short text each time your order reaches a new step (in production, arrived at the atelier, ready, delivered). That is typically 4 to 8 messages over the life of an order, which normally runs a few weeks. No marketing, no promotions, nothing after your order is delivered.
The first message you receive:
Liv Bespoke: follow your order LVNY26000000 here: https://livbespoke.liwa.io/t/... - In production. Reply STOP to opt out, HELP for help. Msg and data rates may apply.
Each later step:
Liv Bespoke: order LVNY26000000 - Arrived at Liv Bespoke. Reply STOP to opt out. Details: https://livbespoke.liwa.io/t/...
Message and data rates may apply. Message frequency varies with the progress of your order.
How to stop or get help
- Reply STOP to any message and texts for that number stop immediately. Your order is not affected; updates continue by email if you gave one.
- Reply HELP for assistance, or contact the boutique at livbespoke@bookinglivbespoke.com.
- You can also ask any member of staff to turn text updates off for you.
Your number
Your mobile number is used only to send updates about your own order. It is not shared with, sold to, or rented to third parties, and it is not used for any other purpose. It is passed only to the telecommunications carrier that delivers the message. Mobile opt-in data is never shared with third parties for marketing.
Agreeing to text updates is never a condition of placing an order.